Describe the work clearly
Include the room or exterior area, the problem you see, when it started, and the result you want. Photos and measurements can help a contractor understand the scope, but you do not need a final plan before asking for help.
Gresham & East County, OR
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Licensed pros can apply to receive matched project requests.
We keep contractor hours, so mornings are your best bet for a same-day reply. Include your request ID if the question is about an active project.
Before you send a request
Compare the same scope
When contractors respond, compare what is included, what is excluded, who will handle permits, the expected schedule, warranty terms, and payment milestones—not only the total price.
Verify before hiring
Confirm the contractor’s current licence, insurance, and references before signing an agreement. A written scope gives both sides a clearer way to discuss changes if the job uncovers new conditions.
What happens after you contact us
Questions about an existing request are reviewed against the details you provide, so include the request reference when you have one. For a new project, describe the trade, location, timing, and visible condition. A contractor may need a site visit before providing a firm price, especially when access, concealed damage, utility capacity, permits, or finish choices can change the scope.
Keep decisions documented
Save proposals, photographs, messages, and any drawings in one place. When comparing responses, ask each contractor to identify materials, allowance amounts, exclusions, permit responsibility, schedule assumptions, warranty terms, and payment milestones. If the work changes, ask for the revised scope, cost, and timing in writing before authorizing it.
Know when to ask a specialist
Some conditions need a trade-specific inspection before a general repair scope is set. Examples include active electrical faults, gas odours, structural movement, water intrusion, sewage backups, damaged roofing, and work near utility lines. Explain what you observed and when it occurs, then ask the contractor what must be inspected, stabilized, permitted, or documented before repair work is priced.
Set a practical next step
For urgent conditions, say what is happening now and whether the area can be safely isolated. For planned work, state your preferred timing and the decision you need to make. Clear timing helps contractors explain what can be inspected, designed, permitted, ordered, and completed within a realistic schedule.
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